Business Capabilities
Shaping the Digital Future
Transforming vision into value through strategy, technology, and execution.
To deliver impactful solutions, I draw upon a broad spectrum of capabilities that bridge strategy, operations, experience, and technology. These core business capabilities form the foundation for driving change, enabling growth, and creating value for businesses across Aotearoa.
Strategic Services
Helping leaders make smart, future-ready decisions that align with business vision.
Capabilities include:
- Business & Digital Strategy
- Portfolio & Investment Planning
- Business Case Development
- Capability & Roadmap Planning
- Transformation Leadership
- Value Realisation & Benefits Management
Transformation & Delivery
Enabling successful delivery through modern methods, leadership and execution discipline.
Capabilities include:
- Business Transformation Leadership
- Agile & DevOps Delivery Models
- Stakeholder & Change Management
- Scaled Agile & SAFe Environments
- Programme, Product & Project Delivery
- Operating Model Design
- Business Implementation & UAT
Experience & Design
Designing intuitive, human-centred experiences that delight customers and empower employees.
Capabilities include:
- CX / UX Strategy
- Journey Mapping & Persona Development
- Human-Centred Design Thinking
- Digital Service Design
- Content Strategy
- Frontline Enablement
Technology & Operations
Bringing business and technology closer together to scale platforms and simplify complexity.
Capabilities include:
- Platform Strategy & Roadmaps
- Salesforce (Service, Sales, Marketing, Experience Cloud)
- Microsoft 365 / Azure / Dynamics
- Technology Operations & ITSM
- Identity & Access Management (IAM)
- Cloud Integration & APIs
- Data Lake & Analytics Enablement
Specialist Expertise
Delivering hands-on capability when it matters most.
Capabilities include:
- Business Analysis & Process Mapping
- Solution Architecture Oversight
- Vendor & Partner Management
- Commercial Management
- RFP / Procurement Support
- Field Workforce Enablement
- Business Communications
Industries & Domains Served
- Telecommunications
- Government & Public Sector
- Utilities
- Enterprise IT & Infrastructure
- Customer Care & Contact Centres
- Digital Marketing & Brand
Let’s Work Together
Ready to move from complexity to clarity?
Let’s shape a better, faster, more connected business.