Technology Operations
Enhance stability and performance through structured IT operations, managed services, and service management practices.
Where Stability Meets Agility
Technology Operations is the engine room of your organisation — but it must be more than just stable. It should be scalable, resilient, and responsive to business change.
I help organisations establish high-performing operational environments that deliver reliability today and adapt to the demands of tomorrow. From modernising IT operations to embedding service excellence, I work with teams to ensure that operations don’t just keep up — they lead.
What I Deliver
IT Operations & Managed Services
Modernise your IT function to ensure continuity, reliability, and operational efficiency across the stack.
- Operating model design and uplift
- Integration of managed service providers (MSPs)
- Service level definition and performance frameworks
- Tooling, automation, and observability enhancements
Service Management (ITSM) Optimisation
Improve how your teams deliver and support IT services — aligned to user needs and business priorities.
- ITIL-aligned service design and transition
- Incident, problem, change, and request management improvement
- Service desk strategy and performance uplift
- Service catalogue development and ownership models
Operations Architecture & Capability
Define the structure, governance, and capabilities that enable efficient and effective day-to-day operations.
- Roles, responsibilities, and team structure
- Operational process mapping and RACI models
- Knowledge management and documentation
- Internal capability uplift and coaching
Business Operations Alignment
Bridge the gap between IT and business operations — ensuring that technology truly enables end-to-end performance.
- Cross-functional process integration
- Workflow digitisation and service automation
- Operating rhythm, metrics, and business reporting
- Customer-centric ways of working
Compliance, Change & Risk
Ensure stability and governance in the face of change — without sacrificing speed or innovation.
- Operational risk management frameworks
- Compliance mapping and audit readiness
- Change enablement processes
- Business continuity and incident response plans
Outcomes You Can Expect
- Improved system reliability and service quality
- Greater alignment between IT and business operations
- Stronger incident response and service recovery
- Clear ownership and accountability across teams
- Scalable processes that support future growth
My Approach
- Assess: Understand the current-state operations landscape and performance challenges
- Design: Define the target operating model, capabilities, and metrics
- Enable: Implement structured improvements and embed managed service partnerships
- Sustain: Build internal capability, governance, and continuous improvement rhythms
Whether your operations need stabilising, scaling, or transforming — I bring clarity, structure, and momentum to help your teams deliver confidently and consistently.
Let’s Power Up Your Operational Performance
Strong operations are the backbone of great business experiences. Let’s rewire your ops to deliver more, with less friction.