I Help Businesses Simplify Complexity and Achieve More with Digital
With a background in technology and transformation, and a passion for shaping better outcomes, I bring a practical, people-first approach to solving modern business challenges.
Future Shaper. Value Creator. Business Enabler. Digital Innovator.
With over 18 years in New Zealand’s technology and communications sectors, I help businesses simplify the complex, unlock value through digital, and bring bold ideas to life. From leading enterprise transformations to launching fibre broadband, my focus is always the same — enabling progress with clarity, impact, and heart.
Whether I’m guiding a national platform rollout or supporting a small business through change, I work at the intersection of business, technology, and people — empowering others to lead, adapt, and thrive.
Vision, Values & Philosophy
My Vision:
To reshape the digital landscape by delivering intuitive, engaging, and high-performing solutions that connect businesses to what truly matters — their customers, their people, and their purpose.
My Values:
Simplicity
Cut the noise. Keep what matters.
Excellence
Do it well or not at all.
Integrity
Lead with honesty and accountability.
Partnership
Collaborate to grow, challenge, and evolve.
Innovation
Stay curious. Push boundaries. Shape the future.
My Philosophy:
Keep it simple. Make it excellent.
Digital should remove complexity, not add to it. My approach is human-centred, results-driven, and always anchored in real-world value. I believe in leveraging what works, challenging what doesn’t, and moving fast with purpose.
Professional Background
I’ve spent the past two decades working across consumer, enterprise, government, and SMB landscapes, helping organisations align strategy, people, and technology to deliver measurable results.
My career journey has included roles in business consulting, product and platform management, technology leadership, and digital transformation — all with a consistent focus on enabling business success through practical, future-focused solutions.
Chris Dwyer
Key Highlights:
- Chorus NZ: Played a pivotal role in establishing Chorus as a standalone business and launching New Zealand’s fibre broadband network.
- Salesforce Platform Enablement: Led the engagement with Merkle NZ (Dentsu) as a key strategic partner, working alongside them to establish and scale the Salesforce platform capability at Chorus.
- Strategic Leadership: Implementation of multimillion-dollar transformation programmes, platform rollouts, and stakeholder engagement initiatives spanning business, government, and vendor partners.
I’ve worked with leaders across the C-suite, operational teams, and digital squads — acting as the connector that translates vision into action, strategy into systems, and challenges into opportunities.
Quick Facts - By the Numbers
Skills & Expertise
Over the years, I’ve developed a versatile set of skills designed to connect vision, operations, and technology — enabling organisations to move faster, deliver smarter, and scale with confidence.
Strategic & Consulting
- Business Consulting: Strategy alignment, capability planning, and advisory support
- Transformation Leadership: Navigating change across people, platforms, and processes
- Portfolio Management: Prioritising investments for business value and outcomes
- Stakeholder Management: Engaging C-level, vendors, and cross-functional teams
Technology & Product
- Platform Management: Salesforce, Microsoft, ServiceNow, AWS & integration ecosystems
- Product Leadership: Designing, launching, and scaling digital products and services
- Technology Strategy: Roadmaps, architecture alignment, and vendor management
- Operations & Delivery: Agile delivery, digital workplace, and cloud infrastructure
Experience & Innovation
- Experience Design: Human-centred design, journey mapping, and service blueprints
- Customer Experience: CRM, service automation, and digital engagement strategies
- Innovation Enablement: Turning new ideas into scalable, tested solutions
- Business Enablement: Removing friction and complexity across people and platforms
Professional Experience & Timeline
Founder & Digital Consultant
cdwyernz.com – Freelance | May 2023 – Present | Auckland, NZ (Hybrid)
Shaping the future of digital experience and transformation.
- Founded cdwyernz.com to deliver intuitive digital products and human-centred services.
- Partner with brands to enhance customer engagement, employee experience, and business capability.
- Specialise in digital strategy, experience design, and technology consulting.
- Actively seeking permanent roles in Digital, Product, Technology, and Leadership.
Career Break – Health & Well-being
Jul 2021 – Jun 2023
Rebalanced life and explored creative passions after 18+ years in tech.
- Used the opportunity to innovate, rest, create, and invest in future goals.
- Focused on well-being, personal growth, and visioning new ventures.
Business Technology Manager
Chorus NZ | Dec 2015 – Jun 2021 | Auckland, NZ
Leading enterprise technology portfolios for customer and product success.
- Delivered enterprise-grade Salesforce solutions across CX, Ops, and Field Services.
- Established a Salesforce platform team with agile practices and vendor partnerships.
- Implemented Salesforce Lightning for marketing, sales, service, fulfilment, and more.
- Recognised for launching the customer interaction management project.
Senior Implementation Specialist
Chorus NZ | Mar 2012 – Dec 2015 | Auckland, NZ
- Consolidated Salesforce platforms into a single scalable solution.
- Played a key role in Chorus’s demerger from Telecom and operational setup.
- Led onboarding and integration with major retail partners (Telecom, Vodafone).
- Set up a Centre of Excellence to improve quality, efficiency, and service delivery
Business Implementation Specialist
Chorus NZ | Aug 2009 – Mar 2012 | Auckland & Wellington, NZ
- Delivered new UFB, Managed Data, and Next Gen Home Services.
- Supported Telecom’s operational separation and regulatory implementation.
- Introduced automated systems and digital engagement channels.
- Earned 4 “Being Your Best” awards for excellence and innovation.
Process Enhancement Specialist
Chorus NZ | Aug 2008 – Aug 2009 | Auckland, NZ
- Introduced Salesforce Classic and end-to-end business process improvements.
- Delivered VOIP field trials and implemented CI frameworks.
- Led initiatives to elevate operational maturity during Chorus’s early years.
Telecom NZ – Various Roles
2003 – 2008 | Christchurch
Service Delivery Specialist
(2007 – 2008) – Offer to Market, Service Design, Revenue Assurance
Led ITSM, BPM, and stakeholder initiatives to improve service performance.
Service Coordinator
(2005 – 2007) – Broadband Provisioning, Technical Support
Managed complex technical issues and cross-functional service delivery.
Customer Solutions Representative
(2003 – 2005) – Residential Sales & Service
Delivered outstanding customer experience and front-line support.
Early Career
Business Machines Specialist – Warehouse Stationery Ltd | 2002 – 2003
Electrical Assistant – IC Switchgear | 2002
Electrical & Projects Assistant – Holcim New Zealand Ltd | 1999 – 2002
Services & Offerings
I provide strategic digital consulting services designed to enable business outcomes, drive transformation, and accelerate innovation. With deep expertise across business, technology, product, and operations, I help organisations simplify complexity and unlock value through practical, high-impact solutions.
1. Digital Consulting Services
Guiding business leaders through change, growth, and innovation.
Key focus areas:
- Digital transformation strategy and roadmaps
- Customer experience and engagement design
- Technology investment planning and governance
- Business capability assessments and prioritisation
- Platform strategy and vendor alignment
2. Transformation & Change Leadership
Leading strategic programmes that reshape the way businesses operate and deliver.
Key focus areas:
- End-to-end programme leadership
- Operating model and service design
- Business and IT alignment
- Agile delivery uplift
- Stakeholder engagement and executive reporting
3. Product & Platform Advisory
Shaping digital product and platform solutions to meet business goals.
Key focus areas:
- Salesforce and enterprise platform strategy
- Product discovery, definition, and design
- Experience and service blueprinting
- Roadmapping and value delivery tracking
- Partner management and vendor evaluation
4. Operational Efficiency & Enablement
Enabling internal teams and capabilities to deliver more, faster.
Key focus areas:
- Internal platform governance (e.g., workplace, collaboration, CRM)
- Business process optimisation
- Capability uplift and team coaching
- Metrics, measurement, and reporting design
Testimonials & Impact
Telecommunications, Stakeholder Management, and Business Transformation are my top three endorsed skills on LinkedIn. If you’d like to share a testimonial or provide feedback, you can do so directly on my website or on my LinkedIn profile.
Licences, Certifications & Affiliations
Certificates
Salesforce Superbadges
Engage / Contact Chris
Whether you’re a business owner seeking digital clarity, a leader looking to enable change, or an organisation needing strategic expertise, Chris welcomes meaningful conversations that lead to action.
Let’s explore how we can shape the future together.