Projects & Impact
Shaping the Future Through Meaningful Projects
Real Projects. Real Impact.
From enterprise-scale digital transformations to agile MVP launches, my projects have consistently delivered measurable business value, empowered people, and modernised operations. Below is a showcase of my work, starting with a portfolio of impactful initiatives delivered at Chorus New Zealand.
Project Highlights
🎧 Customer Interaction & Service Transformation
Customer Interaction Management
- Delivered Salesforce Lightning for Customer Care using Agile/DevOps.
- Enabled 360° customer view and omnichannel integration (email, phone, web, chat, social).
- Enhanced case resolution and knowledge workflows.
Genesys + Salesforce Telephony Integration
- Integrated Genesys PureCloud with Salesforce Service Cloud.
- Reimagined inbound contact processes and enabled contextual call handling.
📈 Sales & Marketing Transformation
Sales CRM Integration
- Deployed Salesforce Lightning for Sales and Solutions teams.
- Introduced Conga for automated contracts and digital signatures.
Digital & Data-Driven Marketing
- Implemented Salesforce Marketing Cloud.
- Integrated with Drupal, MS Exchange, and Azure IAM.
- Streamlined campaign workflows and newsletter processes.
Social Media Integration
- Rolled out Salesforce Social Studio for Marketing and Social Teams.
- Automated social care workflows across Facebook, Instagram, LinkedIn, Twitter and more.
🛠 Operational Efficiency & Automation
Network Damages Process Remodel
- Delivered Salesforce Communities for Field Technicians and Contractors.
- Integrated with Azure, NZ Post, CoreLogic, and AWS Data Lake.
- Reduced operational overhead and improved revenue recovery.
Network Protection Automation
- Automated network asset map generation and delivery.
- Integrated Salesforce with AWS S3, NetMAP, and GSS via Mulesoft.
- Improved SLA tracking and compliance workflows.
🏠 Fibre Rollout & Customer Onboarding
Property Developments & Managed Migrations
- Delivered Salesforce tools and mobile apps for Field Teams and Brand Ambassadors.
- Integrated iAuditor, ScheduleOnce, and Vodafone MDM.
- Enabled rapid fibre scope validation, door-knocking campaigns, and provisioning services.
Measurable Outcomes
$1M+
in cost savings through automation and digital channels
300K+
customer interactions optimised annually
360°
customer intelligence model designed and operationalised
20+
enterprise platform integrations delivered
4–6 weeks
MVP time-to-launch for several key initiatives
Innovation
Accelerated delivery with Agile, DevOps, and MVP approaches
Expanding the Portfolio
Future-Focused. Ready for What’s Next.
The projects listed here reflect only a part of my journey. My work continues to evolve with new challenges, new technologies, and new ways to create value. Future projects will be added to this portfolio — stay tuned for updates from my latest work across digital transformation, product innovation, and strategic consulting.
Let’s Work Together
Looking to transform your business, team, or platform?
Let’s talk about how we can shape your next project together.