Business Operations
Optimising how your business runs — building the engine that powers performance, scale, and resilience.
Overview
Business Operations is where strategy turns into delivery. It’s the unseen machinery that allows a business to function consistently, scale effectively, and respond quickly to change.
As a Digital Consultant, I help organisations refine and align their operations to meet business goals and customer expectations. Whether you’re aiming for cost-efficiency, faster delivery, or a stronger operational foundation, I bring structure and clarity to help you get there.
My Approach
I break business operations down into four core focus areas:
1. Strategy & Operating Model
I design operating models that align people, processes, and platforms with the organisation’s strategic direction. This includes:
- Organisational structure and role clarity
- Decision-making and governance frameworks
- Ways of working across cross-functional teams
- Alignment with customer value and strategic priorities
2. Capability Overview
I assess and uplift operational capabilities to help teams perform more effectively at scale. This covers:
- Capability maturity assessments
- Operational role definition and skills alignment
- Performance uplift initiatives
- Building internal operational excellence
➡ See Capability Overview
3. Process & Efficiency
I map, optimise, and streamline business processes to reduce friction and improve flow.
- End-to-end process design
- Lean, Six Sigma and continuous improvement methods
- Standard operating procedures (SOPs)
- Automation opportunities and efficiency frameworks
➡ See Process & Efficiency
4. Tools & Technology Enablement
I help teams identify and embed the right tools to support repeatable, scalable operations.
- Business and operations platforms (ERP, CRM, BPM)
- Workflow and knowledge management tools
- Process automation and integration
- Dashboards and real-time operational insights
➡ See Tools & Technology
When to Engage Me
Clients typically engage me when:
- Operations are inconsistent, undocumented, or hard to scale
- Teams operate in silos with no unified operating model
- Governance is unclear or decision-making is slow
- Efficiency and productivity are under pressure
- Technology isn’t enabling operations the way it should
I work with leadership, operations teams, and cross-functional stakeholders to identify opportunities and co-design practical solutions that stick.
Outcomes I Help Deliver
- Clear and fit-for-purpose operating model
- Streamlined, consistent processes
- Reduced friction, waste, and manual work
- Maturity uplift across teams and capabilities
- Better visibility and control over operations
- A more resilient, responsive, and scalable business
Tools, Frameworks & Accelerators I Use
- Operating Model Canvas
- Capability Maturity Model
- Process Mapping Toolkit
- Operational Health Check
- Automation Heatmap Framework
What Sets Me Apart
- Holistic lens across strategy, people, processes, and platforms
- Tailored engagement, fit for your organisation’s scale and stage
- Outcome-focused, with a bias toward action and lasting value
- Human-centred approach, embedding change and capability uplift from day one
Related Pages
Strategy & Operating Model
Connect your strategy with how work gets done. I design fit-for-purpose operating models that align people, decision-making, and delivery to enable clear, consistent execution at scale.
Capability Overview
Understand where you are and build toward operational excellence. I help businesses assess current capability, define what great looks like, and uplift skills, structures, and systems to get there.
Processes & Efficiency
Make your operations flow. I uncover, streamline, and optimise core business processes to reduce waste, speed up delivery, and create more consistent and scalable outcomes.
Tools & Technology Enablement
Choose and use the right tools for operational success. I guide platform selection, implementation, integration, and adoption — ensuring technology is a true enabler of how your business works.
Let’s Work Together
If you’re looking to modernise your operations, reduce friction, and build a platform for growth, I’d love to support you.