Processes & Efficiency
Optimise your operations, remove friction, and unlock flow across your business.
Why Process Matters
Processes are how work gets done — but all too often, they’re inconsistent, undocumented, or just plain inefficient. Poorly designed processes slow teams down, frustrate customers, and create unnecessary cost.
As a Digital Consultant, I help organisations map, streamline, and improve their processes to enable smarter, faster, and more consistent delivery. Whether you’re fixing broken workflows or scaling up, I provide clarity and structure to help your teams operate at their best.
My Process Optimisation Approach
1. Process Discovery & Mapping
I start by working with teams to uncover how things really get done today, not how they’re supposed to.
This includes:
- Current-state process mapping (as-is)
- Identifying handoffs, delays, and waste
- Visualising workflows using tools like Lucidchart or Miro
- Mapping against roles, systems, and customer journeys
➡ This gives everyone a clear picture of what’s happening and where improvements can be made.
2. Process Improvement & Redesign
Once we understand the current state, I will help redesign your processes for flow, efficiency, and value.
This includes:
- Future-state process design (to-be)
- Lean and Six Sigma techniques to reduce waste
- Process standardisation and simplification
- Best practice benchmarks and automation recommendations
3. Documentation & Knowledge Transfer
I ensure improved processes are embedded through clear, accessible documentation.
- Standard Operating Procedures (SOPs)
- Process libraries and wikis
- Visual guides, decision trees, and templates
- Staff training and handover support
4. Measurement & Continuous Improvement
Great processes evolve with your business. I help set up the systems and habits for continuous improvement.
- Operational KPIs and process health metrics
- Feedback loops from teams and customers
- Visual management boards and performance tracking
- Continuous improvement plans and cadence
Common Process Challenges I Help Solve
- Manual handoffs and duplicated effort
- Long cycle times and missed SLAs
- Errors, rework, or inconsistent delivery
- Lack of documentation or training materials
- Poor visibility across end-to-end processes
- Difficulty scaling operations or onboarding staff
Types of Processes I Work With
- Customer onboarding and service delivery
- Internal approvals and workflow routing
- Incident and problem management
- Financial, HR, and admin processes
- Planning, reporting, and governance cycles
- Digital fulfilment and product workflows
Outcomes I Help Deliver
- Faster turnaround times and reduced delays
- Lower operational cost through smarter workflows
- Greater process consistency and quality
- Fewer manual errors and smoother handoffs
- Clear documentation to support scaling and training
- A culture of operational excellence and adaptability
Tools & Methods I Use
- Lean & Six Sigma
- Value Stream Mapping
- SIPOC and RACI frameworks
- Process mining and visualisation tools
- SOP templates and knowledge management platforms
- KPI dashboards and process scorecards
Why Work With Me
- I bring a real-world, human-centred approach to process improvement
- I focus on outcomes — not just maps, but meaningful change
- I co-create solutions with your teams so improvements stick
- I connect processes with people, platforms, and strategy
Related Pages
Business Operations
Deliver operational clarity, consistency, and performance. I help organisations optimise how they work — aligning people, process, and platforms to enable scalable, high-performing operations.
Strategy & Operating Model
Connect your strategy with how work gets done. I design fit-for-purpose operating models that align people, decision-making, and delivery to enable clear, consistent execution at scale.
Capability Overview
Understand where you are and build toward operational excellence. I help businesses assess current capability, define what great looks like, and uplift skills, structures, and systems to get there.
Tools & Technology Enablement
Choose and use the right tools for operational success. I guide platform selection, implementation, integration, and adoption — ensuring technology is a true enabler of how your business works.
Let’s Make It Flow
If you’re looking to streamline operations, eliminate waste, or simply get your team running smoother, I’d love to help.