Strategy & Operating Model
Connect strategic intent with operational execution by designing a fit-for-purpose operating model.
Why It Matters
A clear strategy is only as strong as your ability to deliver it. Without a coherent operating model, businesses struggle with inconsistent delivery, slow decision-making, and siloed execution.
As a Digital Consultant, I help organisations translate strategy into action by designing operating models that are structured, scalable, and human-centred. My approach ensures that people, processes, technology, and governance are aligned to deliver real outcomes.
What I Deliver
1. Operating Model Design
I work closely with business leaders and teams to design operating models that support clarity, coordination, and customer value.
This includes:
- Operating model principles and foundations
- Functional alignment and team structures
- Service delivery frameworks
- Role definition across teams and partners
- Operating rhythm and accountability loops
➡ The result: an operating model that aligns effort with strategy and enables faster, more consistent delivery.
2. Strategy-to-Execution Alignment
Many organisations have a strong strategic plan, but delivery falls short. I help close the gap between intention and execution.
- Strategic alignment workshops
- Value stream identification
- Outcome mapping and prioritisation
- Translating strategy into portfolio, initiative, and team-level plans
3. Governance & Decision-Making
Good governance doesn’t slow you down — it makes decision-making clearer and more consistent.
I help put in place:
- Governance frameworks (steering groups, decision rights, escalation paths)
- Roles and responsibilities (RACI)
- Investment decision processes
- Portfolio, programme, and operational governance
4. Ways of Working & Collaboration Models
How teams work together is just as important as what they deliver.
I support organisations to evolve their ways of working through:
- Agile and hybrid delivery models
- Cross-functional collaboration frameworks
- Shared accountability and feedback loops
- Meeting cadences and planning rhythms (e.g. quarterly planning, stand-ups)
Common Challenges I Help Solve
- Strategy execution is inconsistent across teams or business units
- Decision-making is slow, unclear, or duplicated
- Team roles, responsibilities, or handoffs are poorly defined
- Delivery is siloed or misaligned with customer value
- Your business is scaling or transforming and needs a new way of working
Operating Model Components I Work With
- Operating Model Canvas
- Value streams and delivery layers
- Capability maps
- Organisation design and role mapping
- Process and governance layers
- Planning and execution rhythms
- Technology and data alignment
Outcomes I Help Deliver
- An aligned, fit-for-purpose operating model
- Clear organisational roles and accountabilities
- Smarter decision-making with fewer bottlenecks
- Improved delivery flow and reduced handoff friction
- A scalable structure ready to support transformation or growth
- Greater confidence from leaders and teams
Tools & Frameworks I Use
- Operating Model Canvas
- RACI & RAPID models
- Value Stream Mapping
- Outcome & Objective Planning (OKRs)
- Delivery Cadence Design
- Portfolio Governance Models
Why Work With Me
- I bring a structured yet flexible approach, tailored to your business stage and goals
- I translate strategy into delivery in a way that’s practical, actionable, and embedded
- I work with leaders and teams to co-create models that stick — not templates that sit on a shelf
- I connect the dots between people, technology, process, and value
Related Pages
Business Operations
Deliver operational clarity, consistency, and performance. I help organisations optimise how they work — aligning people, process, and platforms to enable scalable, high-performing operations.
Capability Overview
Understand where you are and build toward operational excellence. I help businesses assess current capability, define what great looks like, and uplift skills, structures, and systems to get there.
Processes & Efficiency
Make your operations flow. I uncover, streamline, and optimise core business processes to reduce waste, speed up delivery, and create more consistent and scalable outcomes.
Tools & Technology Enablement
Choose and use the right tools for operational success. I guide platform selection, implementation, integration, and adoption — ensuring technology is a true enabler of how your business works.
Ready to Redesign How You Operate?
If your current operating model no longer supports your ambitions — or if you’re entering a period of growth, change, or transformation — I can help you reframe how you work to deliver meaningful results.