Chris Dwyer

Case Study 2: Salesforce Implementation at Chorus NZ – Transforming Telecommunications Operations

As Business Technology Manager, I spearheaded the migration from Salesforce Classic to Lightning, established the Salesforce Platform Team, and pioneered agile delivery using PIs, Sprints, and Epics. Integrated MuleSoft, NetMAP (GE), Amazon S3, and partner systems to unify sales, service, and field operations—reducing process times by ~15–20% and enabling real-time quality audits via a custom mobile app. This platform powered Chorus’s UFB rollout, connecting 1.4 million premises.

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Case Study 1: Chorus NZ Fibre Rollout – Connecting a Nation

As a key contributor to Chorus’s Ultra-Fast Broadband (UFB) initiative, I helped deliver high-speed fibre connectivity to 87% of New Zealand’s population by 2022. In roles including Business Technology Manager, Senior Implementation Specialist, Business Implementation Specialist, and Process Enhancement Specialist, I drove technology integration, process optimisation, and change management. My efforts streamlined operations, reducing installation times by 15–20%, enhanced customer satisfaction by 10%, and connected over 1.4 million homes and businesses. By aligning technology solutions with customer needs, I contributed to a transformative programme that fostered digital equity and economic growth across Aotearoa.

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Build a modern digital business in New Zealand (NZ)

In an era where digital innovation drives business transformation, organisations must continuously evaluate their digital portfolios to ensure alignment with strategic objectives, maximise return on investment, and maintain a competitive edge. Strategic assessment is the foundation of informed decision-making, enabling businesses to prioritise initiatives, optimise resources, and identify opportunities for growth and innovation.

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Investment Outcomes and Reviews for the Digital Portfolio

In the realm of digital transformation, investments in technology and innovation often serve as the backbone of an organisation’s competitive strategy. However, ensuring these investments yield meaningful outcomes requires more than just financial commitment. It necessitates robust reviews and continuous alignment with strategic objectives. This article explores the critical importance of evaluating investment outcomes and how to conduct effective reviews for your digital portfolio.

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Strategic Assessment for the Digital Portfolio

In an era where digital innovation drives business transformation, organisations must continuously evaluate their digital portfolios to ensure alignment with strategic objectives, maximise return on investment, and maintain a competitive edge. Strategic assessment is the foundation of informed decision-making, enabling businesses to prioritise initiatives, optimise resources, and identify opportunities for growth and innovation.

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Strategy and Business Planning for the Digital Portfolio

In today’s fast-paced digital era, businesses are under increasing pressure to innovate, adapt, and deliver value at speed. A well-defined strategy and business plan for the digital portfolio is the cornerstone of success, enabling organisations to align their goals, optimise investments, and stay competitive. Here, we explore the key steps and considerations to master the art of digital portfolio planning.

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Comprehensive Business Case for Enhancing the Digital Portfolio

This business case presents a detailed strategy and investment framework for the modernisation and optimisation of the organisation’s digital portfolio. The initiative is designed to drive innovation, elevate customer experiences, and maximise operational efficiencies, ensuring the organisation remains competitive and achieves long-term success in the digital marketplace. By addressing existing challenges and capitalising on emerging opportunities, the initiative offers a projected ROI of $2,800,000 over three years.

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Business Case for Enhancing the Digital Portfolio

This business case outlines the proposed strategy and investment for enhancing the organisation’s digital portfolio to drive innovation, increase customer engagement, and deliver measurable business outcomes. With a focus on leveraging emerging technologies, optimising existing digital assets, and aligning with strategic goals, this initiative will position the organisation for sustained growth in an increasingly digital marketplace.

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Crafting a Winning Business Strategy and Investment Approach for Your Digital Portfolio

In today’s fast-evolving digital landscape, aligning your business strategy with a strong digital portfolio is vital for competitiveness and growth. Explore how to craft a winning strategy that maximises ROI and fosters innovation. From clear goals to customer-centricity and emerging technologies, this blog highlights key principles of effective digital asset investment. Learn to navigate risks and leverage trends shaping the future of digital portfolios. Are you set to unlock your digital initiatives’ full potential? Dive in to find out more!

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