Case Study 2: Salesforce Implementation at Chorus NZ – Transforming Telecommunications Operations
As Business Technology Manager, I spearheaded the migration from Salesforce Classic to Lightning, established the Salesforce Platform Team, and pioneered agile delivery using PIs, Sprints, and Epics. Integrated MuleSoft, NetMAP (GE), Amazon S3, and partner systems to unify sales, service, and field operations—reducing process times by ~15–20% and enabling real-time quality audits via a custom mobile app. This platform powered Chorus’s UFB rollout, connecting 1.4 million premises.






